House Cleaning In Seattle WA

Frequently Asked Questions

Don't worry about cleaning supplies and tools because our cleaners will bring everything needed to do the job right. The price quoted to you also includes the cost of the supplies and tools they use.

If you can provide a way for our cleaners to enter your house when you're not there, then you don't need to be present during our cleaning service. However if you want to stay and watch, that's totally fine too! Our house cleaners are vetted and background checked. They do have a set schedule though, so please give them enough room to finish their work.

We are happy to say that we are a pet friendly company! However, if your pet shows any signs of being aggressive, we recommend that you keep them outside or in a gated area. This will help ensure that our professional housecleaners are safe while they work. If you won't be home when we come to clean, please tell us how we can safely work around your pet.

Definitely! Our cleaners undergo a thorough screening process, including a police background check, drug screening, reference verification, and face-to-face interviews. We also require extensive experience in residential house cleaning before allowing them to work with us. Additionally, our cleaners are insured under general liability insurance.

It's a good idea to clear out as much clutter as possible before the cleaners arrive. This will help them access all the surfaces they need to clean. Make sure there are no items or debris on the floors either. If you're home when the cleaner arrives, talk to them about how to make sure they have enough space to do their job. Having kids, pets, or other people around can make it difficult for the cleaner to do their best work. The cleaner will have cleaning supplies and equipment in the area, so it's important to give them enough room to work safely. If you have any questions about how to prepare for the cleaning, don't hesitate to ask.

We require that you let us know at least 2 full business days in advance if you need to cancel or change your appointment. If you give us more than 2 full business days notice, there won't be any cancellation fee. However, if you give us less than 2 full business days notice, we will charge you $50 for cancellation. If you cancel on the day of your appointment or if we can't get into your home, you will be charged the full cost of your appointment.

We take payment using credit cards and debit cards. Our system will put a hold on the money you've paid the day before your booked services. This is just a temporary hold, and your money hasn't been taken out of your account yet. Your bank will hold those funds separately until we complete your cleaning, and then the charge will be processed after the clean is complete.

We'll send one cleaner to your home to take care of the cleaning. If you're a regular customer, we'll try to make sure you have the same cleaner each time. For bigger homes or deep cleanings, we may send more than one cleaner to make sure we get the job done well and quickly. Our goal is always to make your home as clean and comfortable as possible!

We want to make sure that your home is clean and comfortable, and we'll work with you to create a cleaning plan that fits your needs. However, there are a few things that we don't do, such as cleaning inside fireplaces, picking up clutter, doing laundry, washing dishes, or cleaning carpets. We also have some limitations for safety reasons, such as a 30-pound weight limit for items we can move, and a limit of a 2-foot step stool for cleaning in high places. We can clean small amounts of mold, but we can't handle heavy mold infestations, extensive grease or fire damage, bodily fluids, pet messes, or bug infestations. If you have any questions about our services, please don't hesitate to ask!